Policies

Refund policy:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

 

Late/Cancellations:

LATE: If you are running late, every effort will be made to deliver your service. However, appointments may have to be rescheduled due to time constraints. The remainder of our teams day is affected and delays them with other guest appointments.

CANCELLATIONS: Your appointments are very important to our Silver Stone Salon Spa team. We hold your appointments just for you. We ask that if you must cancel or reschedule any appointment, please provide us with 24-hour notice. Our team of professionals will be able to adjust their schedules accordingly so that we may be able to accommodate other guests. We do, of course, understand that unavoidable issues come up. We will do our best to work with you in case of an emergency. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee of $25. This fee must be paid before you will be able to schedule another appointment.

As a courtesy, each guest receives an automated text and/or email to confirm the date and time at least 48 hours prior to your appointment.  If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and check your appointment time and date.

Please remember that your appointments are reserved for you and only you.  These policies allow us the opportunity to alert our standby guests of any openings and allow us to provide the best service possible.  We appreciate your business and understanding of our policies.

 

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

 

Exchanges:

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.

 

Guest safety:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.

 

Cell phones and electronic devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

 

Miscellaneous and payments:

Silver Stone Salon Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.

 

Gift Cards

Available upon request. Valid for one year after purchase and are non-refundable. Can only be used for services and products only. Gift cards must be presented at the time of service. Tiger Cards are not valid on purchase of gift certificates.